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Brandeyes Eyewear Assistant

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RETURNS & EXCHANGES

We want to ensure your experience with BRANDEYES EYEWEAR is as seamless as possible.
  • Items purchased using a promotional offer or discount code are not eligible for return.
  • If you change your mind about a full-priced order, we offer store credits for eyewear only. Credits are valid for 30 days. Refunds are not available.
  • Returns must be initiated within 14 days of purchase. Items must be unused and in original packaging.
  • Return shipping costs are the customer's responsibility.
Contact us at [email protected] for personalized guidance.
  • Click the ‘Initiate a Return’ button above.
  • Follow the instructions and select the item you wish to return.
  • You will receive a confirmation email with shipping instructions.
  • We don't offer exchanges.
Shipping costs to return an item are to be paid by the customer.
  • Email [email protected] within 7 days with photos of the issue.
  • If deemed faulty, consumer protection laws will apply.
  • This policy is in addition to your statutory rights.
  • Faulty products are handled as per regional laws.
  • You are entitled to a refund/replacement for major faults.
  • Commercial use or resale of products may void returns/refunds.
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